Some users have reported that the Samsung Galaxy S20 or Galaxy S20+ Plus will have black screens after turning on the smartphone. The problem is that even though the Galaxy S20 buttons are lit up normaly, the screen stays black and no light is appearing.
The Galaxy S20 screen will not turn on randomly for different users, but it is common that the screen does not wake up. There are many solutions to the Galaxy S20 blank-screen issue. Please read the below instructions to fix the Galaxy S20 black-screen issue.
Recovery Mode and Wipe Cache Partition
By booting the Samsung Galaxy S20, you can put it into Recovery Mode.
- Press and hold simultaneously the Volume Up and Home buttons.
- When the phone vibrates you can release the Power button and hold the other two buttons to activate Android System Recovery.
- Use the “Volume down” button to highlight “wipe cache partition”, and then press the Power button.
- After clearing the cache partition, the Galaxy S20 will restart automatically
Factory reset Galaxy S20 and Galaxy S20+ Plus
If this doesn’t solve the problem with your Galaxy S20+ Plus black screen, then you might consider factory-resetting the phone. Important to remember that factory-resetting a Galaxy S20 is not possible without backing up all data and files.
Get Technical Assistance
If none of these methods fail to fix the Samsung Galaxy S20 black screen, you should take the phone back to the store. You may receive a replacement unit if the device is found to be defective by a technician.