If you are experiencing login problems with QuickBooks Online on Google Chrome, here are a few troubleshooting steps you can try:
1. Clear cache and cookies: Open Chrome and go to the menu (three dots in the top-right corner). Select “More tools” and then “Clear browsing data.” Make sure to select “Cookies and other site data” and “Cached images and files” and click on “Clear data.”
2. Disable browser extensions: Sometimes, browser extensions can interfere with the login process. To disable them, go to the menu in Chrome, select “More tools,” and then “Extensions.” Disable any extensions that might be causing conflicts.
3. Update Chrome: Make sure you are using the latest version of Google Chrome. Go to the menu, select “Help,” and then “About Google Chrome.” Chrome will automatically check for updates and install them if available.
4. Try incognito mode: Open an incognito window in Chrome by pressing “Ctrl + Shift + N” (Windows) or “Command + Shift + N” (Mac). Attempt to log in to QuickBooks Online in this mode to see if the issue persists. If it works, it means one of your extensions might be causing the problem.
5. Disable pop-up blockers: Pop-up blockers can prevent the QuickBooks Online login page from loading properly. Disable any pop-up blockers or add an exception for QuickBooks Online in your browser settings.
6. Check firewall and antivirus settings: Make sure that your firewall or antivirus software is not blocking QuickBooks Online. Add exceptions or temporarily disable them to see if they are causing the login problem.
7. Try a different browser: If none of the above steps work, try using a different browser, such as Firefox or Microsoft Edge, to log in to QuickBooks Online. This will help determine if the issue is specific to Chrome or not.
If you are still unable to resolve the login problem, it is recommended to contact QuickBooks support for further assistance.