If you are experiencing the issue where Windows cannot get the network settings from the route, you can try the following solutions to fix it:
1. Restart your router and modem: Sometimes, network issues can be resolved by simply restarting your router and modem. Unplug both devices from the power source, wait for a few minutes, and then plug them back in. Wait for the devices to fully restart and try connecting to the network again.
2. Check network cables and connections: Ensure that all network cables are properly connected to your router, modem, and computer. If you are using a wired connection, make sure the Ethernet cable is securely plugged into the correct ports. If you are using a wireless connection, ensure that your computer is within range of the router and that the Wi-Fi is turned on.
3. Update network drivers: Outdated or incompatible network drivers can cause connectivity issues. To update your network drivers, follow these steps:
– Press Win + X and select “Device Manager.”
– Expand the “Network adapters” category.
– Right-click on your network adapter and select “Update driver.”
– Choose the option to automatically search for updated driver software.
– If an update is found, follow the on-screen instructions to install it.
– Restart your computer and check if the issue is resolved.
4. Reset TCP/IP stack: Resetting the TCP/IP stack can help fix network-related problems. To reset the TCP/IP stack, follow these steps:
– Open Command Prompt as an administrator.
– Type the following commands one by one and press Enter after each:
“`
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
“`
– Restart your computer and check if the issue is resolved.
5. Disable antivirus/firewall temporarily: Sometimes, antivirus or firewall software can interfere with network connections. Temporarily disable your antivirus or firewall software and check if you can get the network settings from the router. If the issue is resolved, you may need to configure your security software to allow network access or consider switching to a different antivirus/firewall solution.
6. Run the Network Troubleshooter: Windows has a built-in Network Troubleshooter that can automatically detect and fix common network problems. To run the Network Troubleshooter, follow these steps:
– Press Win + I to open the Settings app.
– Go to “Network & Internet” and select “Status” from the left sidebar.
– Scroll down and click on the “Network troubleshooter” link.
– Follow the on-screen instructions to diagnose and fix any network issues.
If none of the above solutions work, you may need to contact your Internet Service Provider (ISP) for further assistance, as the problem could be related to your network configuration or connection.